Categories:
General
Contract types:
full-time
Main workplaces:
London
Departments:
GTM, Growth & Accounts
Employment types:
Permanent employee
Experiences:
experienced
Years of experiences:
10-15 years
Job types:
Other
Job type details:
Other
Customer Lead - Central Government
- The Role's Purpose
Plexal is a leading innovation and growth company dedicated to solving the UK’s most complex challenges in technology, security, and growth. We foster a collaborative, entrepreneurial culture where diverse perspectives are valued and everyone is empowered to make an impact.
As customer lead for central government, you will be at the forefront of Plexal’s mission to drive innovation and deliver real-world impact. You will shape and execute strategies that build deep, trusted partnerships with senior leaders across government and industry, unlocking new opportunities for growth and collaboration. Your work will directly influence Plexal’s reputation as a catalyst for change, ensuring our solutions not only meet but anticipate the evolving needs of our clients. This is a high-impact, visible role for a strategic leader who thrives in dynamic environments and is passionate about making a difference at scale. - What You'll Do
- Sector Growth Leadership: Drive Plexal’s growth in central government, leveraging our existing relationships and market insights to deliver ambitious, scalable results
- Strategic Relationship Management: Build and maintain strong, trusted relationships with senior decision-makers and budget holders across government and industry
- Opportunity Development: Identify new demand for Plexal services, co-create challenge books with customers, and scope innovative opportunities that align with our mission
- Customer Success: Own the customer journey from inception to completion, ensuring exceptional experiences and alignment with Plexal’s objectives, customer KPIs and financial targets
- Account Strategy: Define and execute account strategies that support growth, customer satisfaction, and long-term partnership value
- Cross-Functional Collaboration: Work closely with internal teams and external partners to identify cross-cutting challenges and opportunities, fostering a culture of innovation
- Go-to-Market Innovation: Design and implement creative go-to-market strategies to enable Plexal to meet or exceed its scaling ambitions
- Market Intelligence: Continuously develop your professional knowledge of emerging policy, technology, and venturing trends, using insights to shape Plexal’s propositions
- Culture & Leadership: Actively contribute to Plexal’s culture and operational effectiveness, championing best practices and nurturing colleagues to achieve their potential
- Thought Leadership: Represent Plexal at industry events, contribute to thought leadership, and drive innovation across central government
- Your Experience
Essential:
- 8+ years’ high-performance experience in business development, commercial, or go-to-market roles within central government
- Demonstrable expertise in designing, shaping, and negotiating significant (£1m+/multi-year) commercial engagements to meet complex customer needs
- Extensive networks with government and private sector decision-makers in Central Government
- Proven team leadership and management experience, including building and scaling high-performing teams
- Experience excelling in a scale-up or high-growth environment
- Experience spanning both public and private sector roles in central government
- First-hand experience supporting government users to develop and adopt new/emerging technology capabilities
- Degree-level education or equivalent professional experience
- Additional sector-specific or leadership qualifications are advantageous
- Who You Are
- Strategic thinker with entrepreneurial spirit and a passion for innovation
- Ability to thrive in ambiguous, fast-paced environments
- Collaborative, inclusive, and values-driven approach
- Excellent communication, influencing, and stakeholder management skills
- Willingness to undertake regular national travel (>40%) and occasional international travel
- Open to UK Nationals who hold or are eligible for Security Check (SC) clearance. (See more on clearance eligibility.)
- Commitment to Plexal’s values of diversity, equity, and inclusion
- Why us?
Plexal’s Values:
Mission: We inherit the mission of UK government and deliver it in an agile and creative fashion.
Collaboration: We believe in the power of working together.
Equality: We strengthen ourselves as a team by embracing the different.
Care: People are at the heart of what we do; we care about our customers, members and colleagues.
As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.
In return we will offer you:- Salary: Up to £100,000 depending on skills and experience
- Annual bonus scheme
- A generous pension scheme (with a company contribution of up to 10%)
- Private healthcare, life assurance and critical illness cover
- 25 days holiday plus bank holidays
- Volunteering day