Community Manager

The Details

Salary: c.£40,000

Job type: Contract

Based in Stratford, London

Start date: Immediately

ABOUT PLEXAL

Plexal is the innovation company solving society’s challenges through collaboration with government, startups and industry. The business is closing the gap between organisations – small and large, local and global, private and public – and working towards a common goal: using science and technology to deliver national security and prosperity. It was founded in 2017 as the innovation centre at Here East and is owned by clients of specialist real estate investment advisory company Delancey.

Providing bespoke consultancy services and state-of-the-art workspaces for over 1,000 innovators, Plexal sources the right partners from our ecosystem of 15,000 connections. It supports entrepreneurs, startups and scaleups building emerging technologies and operates across multiple sectors including cyber, healthcare, intelligence and defence, government, public safety, financial services and telecoms.

Expanding on its existing presence in London and Manchester, Plexal acquired a majority shareholding in Hub8 – the Cheltenham network of co-working spaces for cyber-tech, digital and creative startups and SMEs. This is part of an ongoing mission to build the UK’s most connected cyber ecosystem, with GCHQ’s more than 70-year heritage in Cheltenham.

Plexal delivers projects for key government departments and global tech companies including the National Cyber Security Centre, Department for Science, Innovation and Technology, Foreign, Commonwealth and Development Office, Amazon Web Services and IBM. The NCSC For Startups alumni of over 60 companies has collectively raised over £430m and created over 700 jobs, while 72 cyber startups that have gone through Plexal’s LORCA accelerators have collectively raised over £300m, generated more than £68m in revenue and hired over 800 people.

What you’ll do

We are seeking someone who will bring great enthusiasm, efficiency and a good dose of fun and creativity! With an entrepreneurial mindset the Community Manager will be able to identify opportunities to facilitate collaboration between our members, ensuring a seamless and efficient service from our front desk team as well as managing our member events.

If you have solid experience and want to take the next step in your career whilst being part of a progressive organisation that really cares about our community then this is a great opportunity that doesn’t come very often!

• Responsible for line management of a team of Community Associates
• Provide an enthusiastic, warm and memorable welcome to Plexal members, visitors and potential new customers alike
• Planning of the community events calendar with ideas from regular interaction with members
• Be the driving force behind member to member connections by fostering an environment for collaboration
• Continually monitor our member businesses to celebrate their success stories and identify opportunities on how we can support
• Manage and forecast operational budgets to ensure that spend is within budget
• Provide outstanding service to all our members who request support on site, or via our helpdesk
• Deliver a smooth onboarding process for all new members, from printing and delivering new membership cards to ensuring new members are aware of upcoming community events
• Have a thorough understanding of our member portal and CRM system, keeping records fully up to date and utilising reporting to provide useful insights to the business
• Minimising member churn by providing outstanding service
• Taking responsibility for ensuring the centre is exceptionally neat, clean and presentable at all times
• Managing the operational aspects of VIP visits
• Morning check of meeting rooms and communal areas prior to members arrival to ensure fully stocked and tidy
• Promoting and selling extra services that Plexal has available to members as well as being able to articulate and show the value of the broader Here East campus
• Answer the phone and the community inbox to deal with queries in a friendly and helpful manner
• Confident to answer basic IT and facilities queries
• Oversee the mail and parcel collection/distribution process
• Set up access/security passes, parking allocation, basement locker and bicycle storage passes
• Engagement with Here East dock office, security and reception and suppliers (cleaners, building contractors, etc)

Who you are

• Excellent organisational skills, time and priority management
• High levels of accountability and ownership
• A demonstrable ability to solve problems and think critically
• Enjoy engaging and networking with people
• Proactive and independent
• University graduate with several years of experience is preferred but not essential
• Strong customer experience and/or hospitality experience and/or community management
• Excellent communication skills (written, verbal and listening)
• Passionate about technology and innovation
• Previous experience of using a CRM is preferable

Why Plexal?

As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.

BENEFITS PACKAGE

In return we will offer you:

• A salary of c.£40,000 (pro-rated for the fixed period of 6 months until 31/12/2024)
• A generous pension scheme (with a company contribution of up to 10%)
• Private healthcare, life assurance and critical illness cover
• 25 days holiday plus bank holidays (pro rata for length of contract)
• Volunteering day

We also host a range of events Networking events each month, from fortnightly breakfasts and member drinks to learning and development workshops and meetups like Cyber Lates.

To apply for this position, candidates must be eligible to live and work in the UK.

Interested? Please apply now!

Plexal is an equal opportunities employer.