Community Associate Lead

The Details

Salary: c.£30,000

Job type: Full-time

Based in Stratford, London

Start date: Immediately


Plexal is the innovation company solving society’s challenges through collaboration with government, startups and industry. The business is closing the gap between organisations – small and large, local and global, private and public – and working towards a common goal: using science and technology to deliver national security and prosperity. It was founded in 2017 as the innovation centre at Here East and is owned by clients of specialist real estate investment advisory company Delancey.

Providing bespoke consultancy services and state-of-the-art workspaces for over 1,000 innovators, Plexal sources the right partners from our ecosystem of 15,000 connections. It supports entrepreneurs, startups and scaleups building emerging technologies and operates across multiple sectors including cyber, healthcare, intelligence and defence, government, public safety, financial services and telecoms.

Expanding on its existing presence in London and Manchester, Plexal acquired a majority shareholding in Hub8 – the Cheltenham network of co-working spaces for cyber-tech, digital and creative startups and SMEs. This is part of an ongoing mission to build the UK’s most connected cyber ecosystem, with GCHQ’s more than 70-year heritage in Cheltenham.

Plexal delivers projects for key government departments and global tech companies including the National Cyber Security Centre, Department for Science, Innovation and Technology, Foreign, Commonwealth and Development Office, Amazon Web Services and IBM. The NCSC For Startups alumni of over 60 companies has collectively raised over £430m and created over 700 jobs, while 72 cyber startups that have gone through Plexal’s LORCA accelerators have collectively raised over £300m, generated more than £68m in revenue and hired over 800 people.

What you’ll do

As the first point of contact for our members and guests, you will play a crucial role in creating a welcoming and inclusive atmosphere. Your primary responsibility will be to ensure the smooth functioning of the front desk, while fostering a sense of community among our diverse members.

This role in particular plays a key part in the functioning of the community team, taking ownership for many front of house processes and tasks to ensure that high standards are maintained at all times.

• Create a welcoming and friendly environment for everyone who walks through Plexal’s doors – ensuring the highest level of member/guest experience
• Ensuring that Plexal is operating efficiently – keeping the centre clean, neat and functioning well.
• Morning check of meeting rooms and communal areas prior to members arrival to ensure fully stocked and tidy
• Using the CRM regularly and effectively so effective tracking and query resolution can take place
• Keeping to health and safety and professional building requirements
• Answer the phone and the community inbox to deal with queries in a friendly and helpful manner
• Confident to answer basic IT and facilities queries
• Oversee the mail and parcel collection/distribution process
• Helpdesk management – ensuring all ticketing is resolved quickly
• Set up access/security passes, parking allocation, basement locker and bicycle passes
• Host and attend community events and initiatives
• Building relationships with our members through regular engagement and community events
• Undertaking onboarding tours with new members when required
• To plan & distribute the weekly community rota, taking into account the needs of the individual roles within the team, holiday, events and appointments
• To be responsible for the community team inbox; checking all queries are dealt with amongst the team in a professional and timely manner
• Responsible for ensuring all complaints are logged and escalated when necessary
• To be the lead point of contact between the landlord front of house team and the Plexal front of house
• Raising PQs and ordering consumables

Who you are

• Confident to answer basic IT and facilities queries
• Proven administrative experience of working in a fast-paced team environment.
• Confident in liaising and collaborating with senior management on a variety of tasks.
• Experience of using CRM systems.
• Excellent organisation and time management skills.
• Strong accuracy and attention-to-detail skills.
• Fully literate with MS office tools such as Word, Excel and PowerPoint.

Why Plexal?

As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.


In return we will offer you:
• A salary of £30,000
• A generous pension scheme (with a company contribution of up to 10%)
• Annual bonus scheme
• Private healthcare, life assurance and critical illness cover
• 25 days holiday plus bank holidays
• Volunteering day

We also host a range of events Networking events each month, from fortnightly breakfasts and member drinks to learning and development workshops and meetups like Cyber Lates.

Working closely with the Community Manager and Head of Sales and Member Experience, you’ll have the opportunity to develop your customer service skills.

To apply for this position, candidates must be eligible to live and work in the UK.

Interested? Please apply now!

Plexal is an equal opportunities employer.